Here you will find the specific steps involved in submitting a document to BioScience Writers, receiving your revisions, paying the balance due, providing feedback, and asking questions. Feel free to contact us with any additional questions you may have.
When your document is ready to submit for scientific editing, log on to your existing account, or create a new account using our secure website, select the order options you prefer, and upload your document(s). You can also email the document(s) to us as an attachment with your order instructions stated in the message. If you create a new account, a default password will be emailed to the address that is used.
If you want to receive a personalized cost estimate before we begin editing, select “Provide Estimate Only” as the request purpose when creating your order.
You will receive an automated email confirming that your order has been received.
You will receive a second personal email directly from our Operations staff confirming that we are proceeding with your order. In this email, we will verify all of your option requests and clarify any special requirements.
If you selected “Provide Estimate Only,” our Operations staff will provide a personalized cost estimate of editing in this email. Before we can proceed with your order, you must reply to approve the estimated cost.
If you are a first-time client or a returning client whose credit card information requires updating, we will provide our credit card information fax form as an attachment to this email. Complete the form and return it by fax to secure your account for scientific editing orders.
Our editor will complete the revisions to your document. The revised document will also receive a quality assurance review.
Our Operations staff will send an email to notify you that your revisions have been completed. You can download your revised files by logging into your secure account within the BioScience Writers website. You can also request that we email your revised document as an attachment. Please make sure your document does not exceed any size restrictions imposed by your institution to use this option.
We provide two copies of your revised document: one showing all of our recommended changes using the ‘Track Changes’ function and one with all of our changes accepted.
The invoice for your order will be included with your revisions, either with the files available for download or as an email attachment, depending on your selected return method. If advance payment is required an invoice will be provided along with payment instructions.
Our accounts staff are available to help arrange payment details, provide information, and answer questions. We can also work directly with accounting personnel at your institution to manage payments.
For each new client, several days after you have received and reviewed your revisions, you will receive a follow-up email requesting feedback about your edited document and your experience with our company. We are always pleased to receive comments and questions from all of our clients about any part of our process, from scientific editing quality to customer service.